Quote
"Nick Hodges" <nickhod...@yahoo.com> wrote in message
news:m2rtiscn9efncjbgn6o048tsn6ph2utms1@4ax.com...
Quote
> On Fri, 26 May 2000 14:07:23 -0400, David Marcus <davidmar...@rcn.com>
> wrote:
> >I'm a little surprised that Mr. Rubenking can't figure out how to post to
> >Borland's server.
> I agree. I don't know what the big deal is.
I know that Neil and I should have known better. But I'm amazed how
little sensitivity there is in these newsgroups to others that are affected
by this problem -- especially beginners and newcomers. In the
separate thread in borland.public.delphi.non-technical, someone
else actually looked at the Compuserve newsgroups yesterday and
discovered someone else asking a question that only those in the
Compuserve version of the borland newsgroups would see -- the post
was not going to be seen on the "real" newsgroups and the question
quite likely never answered -- unless some other Compuserve user
was similarly misconfigured and happened to answer the question.
My bet, look at most mirrors of borland newsgroups and you'll find
questions asked and unanswered, and very likely, frustrated
customers/users.
I still say "human factors" is largely being ignored. Take a look at
this page:
http://www.borland.com/programs/assist/
It says
"Inprise provides Newsgroups as a user supported area to exchange
information, tips and techniques on our products for the global
community of Inprise customers."
Where does Borland say our "newsgroups" aren't like all the
other newsgroups you may be accustomed to working with.
Use ONLY our newsgroups or no one will see your post?
Where are the proper expectations that a user will
SUFFER consequences if the strict Borland rules are not
followed.
Or on this page:
http://www.borland.com/newsgroups/
Where does Borland say, ALL of our newsgroups are
different --{*word*222}up your configuration and no will
see your post, or answer your post.
Or, on this page:
http://www.borland.com/newsgroups/newsinfo.html
Where DOES BORLAND SAY, ALL OF OUR
NEWSGROUPS ARE DIFFERENT FROM NEARLY
ALL THE OTHER NEWSGROUPS IN THE UNIVERSE
THAT YOU MAY BE FAMILIAR WITH.
I am getting VERY FRUSTRATED by the lack of
understanding and appreciation for this problem.
Why am I getting so much grief for trying to help
others?
"Human Factors" -- Where are they? We're setting
many new users up for a fall, and I'm the "problem" for
shedding light on this problem.
Human communication is quite difficult, especially among
technical types. We're really not trying to communicate
on this issue.
--
efg
Earl F. Glynn E-mail: EarlGl...@att.net
Overland Park, KS USA
efg's Computer Lab: http://www.efg2.com/Lab