Board index » off-topic » Re: Incorrectly closed reports: do they get reviewed if I commentonthem?
Brad White
Delphi Developer |
Re: Incorrectly closed reports: do they get reviewed if I commentonthem?2007-03-29 07:16:12 AM off-topic12 "Fernando Madruga" < XXXX@XXXXX.COM >wrote in message QuoteNick Hodges (CodeGear) wrote: gone to in order to detail and submit QC reports. You've put a lot of time and effort into it. You've created a VM just for this purpose. You've installed and reinstalled. But if you are going to put all that time into it, I want you to get the most possible out of it. So the shoe is on the other foot. You submit QC reports because you care. And I really do appreciate that. It's the same reason I do. Now, other people, who also care, want those reports to get opened and fixed. You think that Delphi should have had more "time in the oven" before release and it could have been that much better. The sysops think a few of your reports could have used a few more details and they could have been that much more useful. Let's use an analogy of what happens in a busy hospital emergency room. They do triage on incoming cases. Some need immediate treatment, others need to be taken care of as time allows. But the person that does the triage is not the same as the one who finally treats. If the treating doctor thinks the triage person made a mistake, there will definitely be feedback. They could have sent a critical case on the slow track and risked their life, or they could have sent a non-critical case on the fast track and wasted valuable time that should have gone to a more critical case. My point is that the sysops are not the ones that matter. They are only doing triage for the developers. It is the R&D developers that really count, in the sense of being able to reproduce an issue. If a sysop opens a report, and then R&D can't reproduce it, then the sysop hears about it. They won't do that too often. 8:-) That's why they are sticklers for reproducable steps. But we are all on the same team, because we all care about Delphi being the best it can be. And we don't want to be submitting reports that are going to cost R&D a lot of time figuring out what we are talking about. That's why I really appreciate the job the sysops do, helping me create clear clean reports, that can be acted on easily and get me the results I want. HTH, Brad. |