Re:QC response times?
"Robert Ögren" <
XXXX@XXXXX.COM >wrote
in message news:4422a1f3$
XXXX@XXXXX.COM ...
Quote
Hi,
I'd like to know what response times one should expect when submitting bug
reports to QC. I'm not talking about the time for getting a fix, just
getting an acknowledgement that the report is good or not and that it will
be looked at.
My earliest reports that were submitted over three months ago (with test
cases, steps etc) are still not opened. See
qc.borland.com/wc/qcmain.aspx
It would be nice if you also could add some information about this to the
QC user guide so one knows what to expect. Also, shorter response times
would make it more motivating to keep submitting detailed reports.
This is a community proccess.
Roughly translated, that means that most reports get opened by volunteers.
By the nature of volunteers, it can be tricky to dictate to them what to do.
And it is hard to predict what they are going to do.
That makes it hard for Borland to tell you what is going to happen, because
it is not deterministic.
OTOH, they are volunteers because the really do care and try hard to
do a good job. Since they haven't been opened by now, I'd say they
slipped under the radar. Posting here, like you did, is a good way to
bring attention to them again.
There isn't really a defined process for that. It is generally understood
that if someone cares about the post they will sheperd it through the
maze and say something here when they don't feel it is getting the attention
it deserves.
--
HTH,
Brad.
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